The platform
All-in-one agentic platform for customer satisfaction and online reputation management Customer experience measurement, online reputation, verified reviews, product reviews and competitor benchmarking feed a single AI system. Reviews come in, action plans come out, from head office to every store. Discover the platform 9.1 Satisfaction network-wide In-store advice 4.7 ★★★★★ Lyon 6th 1,240 reviews Cited by AIExplore by module
Every review is backed by a real purchase, published unfiltered, and displayed where your customers make their choice: your website, Google, your product pages.
They publish their verified reviews with Trustville
An identified customer, a real purchase… Reviews are reliable, because the brand does not get to sort them.
Rating and stars appear in search results and on your business listings.
A verifiable, recent source is exactly what assistants pick up.
The proof lands at the very moment the decision is made, lifting your conversion rate.
Trustville is the trusted third party built by Wizville to collect and publish 100% verified customer reviews.
Every review displayed comes from a real customer, reporting a real experience.
Manipulating, editing or improperly deleting customer reviews is strictly prohibited.
The standard sets a clear, demanding process: it informs the consumer and shields the business from any attempt at manipulation.
“Spotless welcome and genuine advice on choosing the lenses.”
“Product as described, but a week late.”
“Lovely shop, I liked the range of items on display and the assistant's welcome. My size was missing on one of my favourites, though — a shame.”
Thank you — we're delighted the range and the welcome met your expectations. About the size that was missing, would you like us to order that item for you?
Publish Edit Human validation
After the purchase, the customer receives a white-label survey tied directly to what they bought. They rate, share feedback, and the review is recorded together with its proof of purchase — without over-soliciting.
Wizville drafts a reply tailored to each review, in line with your brand's tone of voice and in the customer's own language. You adjust it if needed, then send.
A moderation team reviews every submission to spot and filter anything that would breach the ISO 20488 standard or our terms of use.
Trustville.com, your website, your store locator, local directories: reviews are published everywhere, and feed the AI engines. Once online, they make the next customer's choice easier and lift your brand's performance.
Trustville is cited 2 to 3 times more often than Google Maps in LLM answers
Assistants build their answers from sources they judge reliable. A verified review ticks the three boxes they look at — which is what gets you cited in AI answers.
Find everything about the label on the Trustville website
Verified reviews published across the whole networkMore than 800 stores covered, with reviews published where customers choose. Figures measured over 12 months.
“Wizville isn't just a tool. There is a whole team behind it, and support from customer satisfaction experts, which allows us to achieve excellent results.”
30 minutes with a Wizville expert, on your stores and your products.
Request a demoA review tied to a real purchase: only a customer who actually checked out, placed an order or was served can leave one.
Anyone can leave an open review. A verified review requires proof of purchase. The two complement each other, and Wizville also centralises your public reviews.
Yes, always. You reply publicly: it is the reply that deals with dissatisfaction, not deletion.
Trustville follows the recommendations of the ISO 20488:2018 standard on online reviews, from collection through to publication.
On your website, in Google and Google Maps results, and on your product pages, item by item.