Thursday 5 November · 11:00 CET Product Show: WizVille unveils its agentic platform, with a live demo Save my seat
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All-in-one Agentic Platform

Your customers speak. WizAI recommends. Your sales follow.

The first agentic customer satisfaction management platform built on an AI system. Reviews come in, action plans come out — to attract, convert and retain customers across multi-site networks.

Book a demo Discover WizAI
This week, across your network
Illustrative exampleAmong our customers, a satisfied customer spends +20% more per year
500 Incoming reviews
10 Action plans assigned
40 Actions completed

60,000 locations manage their customer satisfaction with Wizville.

Jardiland Klépierre Louis Pion Diptyque TotalEnergies Picard Naturalia Etam Ducasse Paris

Your teams stop searching. They choose the right action.

WizAI turns your customer feedback into insight and recommends to your teams actions that fit your internal processes and your context.

  1. 1 The agents analyse Every piece of feedback, review or verbatim is read, sorted by theme and linked to recurring pain points — without building a single spreadsheet.
  2. 2 They surface the key insights The agents distil all of your data into insights, ranked by order of importance
  3. 3 Recommendations reach the right level of responsibility Head office, region, store: each level receives recommendations that fit your internal processes and your context.
WizAI

A genuine AI colleague working on your customer satisfaction

Connected to your data and your tools, WizAI helps your teams understand customer feedback and act on it.

Agents that take the initiative

You stay in control

Open question · initial verbatim didn't like it at all
AI follow-upWhat exactly did you not like?
MD
Marie D.“Twenty minutes waiting at the checkout, nobody on the shop floor.”
Enriched verbatimCheckout waitShop floor service
AI verbatim follow-up

Asks the customer the follow-up question that makes their verbatim more specific.

Lyon Part-Dieu area · topic “Wait”
Your store3.9
Competitor A4.3
Competitor B3.5
Gap −0.4 vs A
Local competition

How you are perceived next to competitors in the same area, based on public reviews.

★★☆☆☆Marie D. · “Wait too long on Saturday”
Hello Marie, thank you for your feedback. Twenty minutes' wait is too long: we are opening an extra checkout on Saturdays from next week…
Review and publishRewrite
Suggested reply

A first draft in your brand tone of voice, grounded in what the customer actually wrote.

Week 36 · South-East network
Checkout wait12 stores
Product availability4 stores
Fitting room cleanliness2 stores
Summary of priority actions

What to tackle first, at which level of the network, and why.

Discover all the AI agents
WizAI

Go deeper into your analysis, in plain language

Talk to WizAI to explore your data, understand the priorities it suggests and prepare your meetings. The conversational agent lets you refine a question and dig further into the results.

  • Explore your data
  • Dig deeper into an analysis
  • Prepare your decisions
Your priorities are ready. Let’s go through them together. 1,248 reviews analysed
1 Strengthen in-store advice priority detected

Customers are reporting a lack of advice. WizAI has grouped the feedback and prepared recommendations for each level of the network.

2 Prepare review handling drafts ready

WizAI drafts reply suggestions in your brand’s tone of voice. Your teams approve them before they are published.

What are customers saying about advice? Which stores need support? Draft a regional summary
Ask WizAI a question…
Verbatim — customer who came back three times this year

“The sales assistant remembered my project and had set aside exactly what I needed. I won’t go anywhere else.”

Rennes Sud store · post-visit survey · 2 d ago
Topics detected
Quality of advice Positif
Customer recognised Positif
Product availability Positif
WizAI summary · what stays with your customers

Among returning customers: personalised advice and being recognised are the two most-mentioned topics, ahead of price. Illustrative example.

AI agents that read, follow up and suggest

Nearly twenty agents, one per task. They follow up with customers who wrote nothing, sort verbatims by topic, and say what to tackle first. They prepare; your teams decide.

Five families

Collection, analysis, review management, summaries, actions.

Semantic classification

Topic and sentiment on every verbatim, with no taxonomy to define.

Nothing goes out without approval

An agent’s suggestion stays a draft until it is approved.

Discover the AI agents

All your customer satisfaction management, in a single agentic platform

20 AI agents, running on your data 24/7 WizAI
360° customer experience measurement
Review Management
Verified store reviews
Verified product reviews
Competitor benchmarking
What ties it all together
Nearly twenty AI agents From head office to store Connected to your sales

Five modules, one single system

Every module feeds the AI agents. Together they cover the whole customer experience, from the survey to public reviews.

360° customer experience measurement

Measure and analyse all customer feedback across every one of your touchpoints.

  • One unified view of the customer experience, from group level down to the store.
  • Easier tracking of your metrics across locations and over time.
  • Clear visibility on the business impact of customer satisfaction.
See 360° measurement
My summary Ask WizAI

Quarter on the rise. Top priority: in-aisle advice, 12 locations affected.

 Dig in
Satisfaction 9,1 /10 ↗ +0,3 ★★★★★
NPS 72
Reviews collected 14 580 +18 %
Actions to take Suggested by WizAI
Strengthen in-aisle advice
Build on the welcome and the friendliness
Network Region Location
Flux unique d'avis publics Google, Facebook, Tripadvisor et Wizville, avec note et délai de chaque avis

Review management & online reputation

Find and handle every public review you receive on Google, Facebook, Tripadvisor, TheFork and more — all in one place. 

  • A single feed for every platform and every location.
  • A clear view of the recurring topics in public comments.
See public reviews

Verified reviews for your brand and your locations

Join Trustville, the trusted-retailer label. Grow your visibility everywhere your customers look for you and lift conversion by reassuring them, with the credibility of a scheme built on the recommendations of the ISO 20488 standard.

  • Reviews grounded in genuine, identifiable experiences.
  • More credible customer proof, positive and negative alike.
  • Broad distribution on your site, Google, Google Maps and your own materials.
  • Better visibility in LLMs, thanks to the trust signals that verified reviews send.
See verified reviews
Avis client vérifié par Trustville : Martin G., 4,8/5, « Très bonne expérience, une équipe disponible et professionnelle. »

Illustrative example

Verified product reviews

Collect feedback on the products your customers have bought and used, and attach it to the right product pages. Like your store, brand and e-commerce reviews, every product review is verified.

  • Sharper decision support for your future customers.
  • Trust signals that lift your conversion rates.
  • Concrete insights for your marketing, product and sales teams.
See product reviews

Competitor benchmarking

Compare your locations with the competitors in their catchment area to see where they really stand.

  • Your ratings and metrics read in context.
  • Your competitive position tracked over time.
  • The top-performing locations identified, and the best practices worth spreading.
See the benchmark
Competitor Benchmarking
2nd in the area Your store — Lyon 6e 4,4/5 512 reviews
1st in the area Competitor — same street 4,6/5 689 reviews
4,4 4,6
4,05,0

Every point of satisfaction turns into sales

Better satisfaction attracts more customers, converts better, and brings back those who have already bought. Here is what we see among our own customers.

on your Google rating in 3 years, among our customers4.28 → 4.57; 85% of brands improve +5 % Attract
in conversion at Etam +2,3 % Convert
in annual spend from a satisfied customer€85 versus €71, measured across 2,697 points of saleResults observed among our own customers. +20 % Retain
Plateforme Wizville sur desktop et application mobile

From head office to store, on every screen

Head office steers on desktop, the field acts on mobile, leadership reads its reports. One single set of data, each at their own level.

Desktop

Dashboards, benchmarking, analysis: steering the whole network.

Mobile app

Reviews to handle, today’s actions, notifications: the store acts without waiting.

Reports

Summaries sent to every level, at the rhythm you choose.

See the platform in a demo
03 · Built for the field

From reviews to action plans

Nearly twenty AI agents analyse, reply and put forward concrete action plans tied to your business metrics. They suggest; your teams approve.

Prioritised by impact

What to tackle first, at which level of the network, and why.

Assigned in the field

Every piece of dissatisfaction reaches the right manager, with its context.

Discover the AI agents
Action plan · Lyon Ouest Help choosing the right product
5 Actions this quarter 3 / 5 actions completed
Train the team on bedding advice
Display choice guides in the aisle
Put a lead sales assistant on Saturdays
Rework the product page for the premium ranges
Measure again after 6 weeks
Owner

Store manager, due end of quarter.

Suggested by WizAI

The topic most closely tied to conversion at this location.

A framework you can trust

Three rules that hold across the whole platform.

Nothing goes out without you
Replies, follow-ups, actions: an agent’s suggestion stays a draft until a human approves it.
Everyone sees their own scope
Head office, region, store: each user reaches their own level, and only theirs.
You stay in control
Each agent can be switched on, switched off and configured to match your organisation.
Reviews verified following the recommendations of the ISO 20488:2018 standard, via Trustville. Data hosted in Europe and processed in compliance with the GDPR.
04 · ROI-minded

Every point of satisfaction turns into euros

Measured on your real sales, location by location: a satisfied customer spends more, comes back more often and buys more.

Calculated on your own data

Promoters, average, detractors: the spending gap measured on your own customers.

The number-one lever identified

WizAI names the topic that weighs most on your score and your sales.

See how it is calculated
Promoters vs detractors +46 € more in cumulative spend
Average basket +8 € promoters vs average
Purchase frequency +0,6 visit promoters vs average
AI visibility Are the AIs citing you? 3/4 engines cite you
best optician in Lyon 6e?
ChatGPT Cited as the top reference Cited
Google AI Overviews Cited with your star rating Cited
Perplexity Cited, sources verified Cited
Gemini Barely visible on this query Barely visible
Being cited is something you prepare for: plenty of reviews, recent, verified and well structured.

Cited in AI answers, ahead of your competitors

Your reviews feed what Google, ChatGPT and Gemini say about your locations. More reviews, better handled: more citations, and ground gained on your real competitors.

AI visibility

Your locations cited in generative answers, carried by your reviews.

Local ranking

Where you stand against the real competitors of each point of sale.

See online reputation management

What our customers say

Delphine Audibert, Chief Digital Officer, Jacadi

“Wizville is not just a tool. There is a whole team behind it, and support from customer satisfaction experts, and that is what gets us excellent results.”

Delphine Audibert
Chief Digital Officer, Jacadi
What they say

Measure better. Understand faster. Act where the impact is greatest.

With its all-in-one AI system and its cross-functional AI agents, Wizville turns every piece of customer feedback into a lever for improvement.

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