Online reputation and GEO

In the age of AI, your online reputation decides your visibility

Your customers no longer compare for themselves: they ask an AI. And the AI answers by citing the brands it deems most reliable. A solid reputation, built on numerous, recent, verified and well-managed reviews, becomes your best chance of being recommended.

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best optician in Lyon 6e?

AI-generated answer

Three brands stand out in this area. Your brand is the best rated for quality of advice, with 4.7/5 from 1,240 verified reviews and a review response time under 24 hours.

Sources cited

trustville.com Business listing Your website

Being cited by an AI takes preparation: proof, recency, volume.

Public reviews published 1,240 Trustville

AI visibility Are you cited by AI? 3/4 engines cite you

best optician in Lyon 6e?

ChatGPT Cited as the first reference Cited

Google AI Overviews Cited with your star rating Cited

Perplexity Cited, verified sources Cited

Gemini Barely visible on this query Barely visible

Being cited takes preparation: numerous, recent, verified and well-structured reviews.

What makes an online reputation solid in the eyes of AI

Answer engines favour brands whose reputation is well fed, fresh and verifiable. Five criteria make the difference, and Wizville works on all of them.

Volume

Enough reviews to carry weight and be statistically reliable.

Freshness

A continuous flow of fresh reviews — not a two-year-old spike.

Authenticity

Verified reviews, tied to a real purchase and traceable.

Responsiveness

A response rate and response time kept up, store by store.

Consistency

The same information on Google, Tripadvisor, your website and Trustville.com.

All · 312 Google · 254 Facebook · 41 Tripadvisor · 17

Google · Lyon Part-Dieu · 2 h ago To handle

“20-minute wait at the checkout on a Tuesday afternoon, nobody to open a second till.”

Checkout waitStaffing

Google · Rennes Alma · yesterday Replied

“Brilliant advisor, she took the time to explain everything. I recommend.”

Quality of advice

96 % reviews handled

14 h average time

4 platforms

02 — Centralise

All your review sources in one place

The platform brings Google, The Fork and Tripadvisor reviews together with your Trustville verified customer reviews, in a single interface. The platform is designed for your entire network, whatever the number of locations. Each team member sees the right perimeter, with a view adapted to their store or to their network.

By inviting your customers to leave a review at the end of a post-purchase survey, you keep up a steady volume of recent reviews – exactly what AI engines look at.

AI verbatim follow-up

A rating with no explanation? The agent asks the follow-up question that gets the customer to be specific, turning an “I didn't like it” into an actionable irritant.

03 — Reply

Reply to reviews faster, within a framework you control

Draft, personalise and approve your replies according to your own rules, while saving time across the whole network.

AI-assisted review replies

Wizville generates a reply tailored to the content of each review, in line with your brand's editorial guidelines, in the customer's own language. You adjust it if needed, then send.

Replies in under 2 minutes

Reply to reviews from Wizville. Write your own message or switch on automatic reply suggestions, then personalise before sending.

Your data under control, hosted in Europe

None of your data is used to train third-party AI. Fully hosted in the European Union, in line with the EU AI Act.

Reply suggestion

The agent drafts the reply to a review in your brand's tone, based on what the customer wrote and on the history of the relationship.

Google · Lyon Part-Dieu

“20-minute wait at the checkout on a Tuesday afternoon, nobody to open a second till.”

Suggested reply

Generated reply · brand tone

Hello, thank you for flagging this wait: 20 minutes is too long. We are opening more tills during the early-afternoon slot. We look forward to welcoming you back in better conditions.

Publish Edit Human validation before publishing

Before 3.9 412 reviews

After 4.5 1,908 reviews

Rating distribution

1–3

With Wizville review requests Spontaneous reviews only

Illustrative example. The extent of the rebalancing depends on the volume of existing reviews and the actual level of satisfaction.

04 — Analyse

Understand what your reviews really say

AI automatically sorts and summarises the verbatims in your customer reviews to bring out the themes, the sentiments and the irritants to deal with first. It turns raw customer reviews into decision-making levers for your teams.

Reliable classification, trained on your own data

Our classification model is trained on your own base of verbatims. It keeps improving to guarantee themes that are reliable and true to what happens in your locations

Multilingual analysis

Our semantic analysis plugs into your existing collection setup, with no limit on countries or languages. Classification stays reliable and consistent, whether you operate in one market or several.

Your Wizville data inside ChatGPT, Claude, Gemini and Copilot

Your customer satisfaction data becomes a source your AI assistant queries directly, with no export and no connector to build.

05 — Prove

Verified reviews: the proof AI favours

Assistants build their answer from sources they judge reliable. A verified review ticks the three boxes they look at, and gets you cited in AI answers.

Your Trustville verified reviews strengthen your local presence, your credibility and your visibility in search environments.

Trustville, our trusted third party, verifies the authenticity of every customer review (in line with the ISO 20488 standard), then publishes it everywhere: your storefront pages, your product pages, your digital assets, Google and AI tools.

Visibility in LLMs

Gain legitimacy on your verified reviews with Trustville, the verified review solution built by Wizville, for your AI answers and your visibility in LLMs.

Discover Trustville

4.7/5

1,240 verified reviews Trustville · ISO 20488:2018

Website widget

Camille D. verified purchase · 12 Jul.

“Spot-on advice on the frame, perfect fit from the first try.”

Marc T. verified purchase · 9 Jul.

“Delivery took a little long, but the product was as described and after-sales service was responsive.”

As shown in search results your-brand.com › stores › lyon-6 Your brand — Lyon 6e · Opening hours and customer reviews

4.7 · 1,240 Trustville verified reviews

06 — COMPARE

See where you stand against local competitors

Compare your reviews with those of your local competitors, topic by topic and location by location.

Benchmark your local online reputation against the competition, beyond the Google rating

Wizville cross-references your public reviews with those of your local competitors, on ratings as well as on the topics that make the difference in store, to pinpoint where you are ahead and where you are losing customers.

A benchmark matched to your catchment area

Your locations do not face the same competitors depending on where they are. Wizville adapts the benchmark to the city or region of each location, so the comparison reflects the reality of your local market.

The competitor to overtake first

Wizville tells you which player to target first to gain performance fastest, nationally as well as locally

Local and national competition

Around each location and at brand level, the agent compares how you are perceived with how the market is perceived, from public reviews, then points out the gaps.

07 — ACT

Measure the business impact of customer reviews and turn it into levers for action.

Connect your online reputation topics to footfall, revenue and the potential return on investment of your actions. Then pull the right levers to lift your Google Business Profile ratings.

Measure the impact of your online reputation, topic by topic

Wizville connects each online reputation topic to its impact on footfall and revenue, location by location. You prioritise your actions knowing the potential return on investment of each one.

Lift your Google Business Profile ratings

Google reviews shape your local search ranking and your online reputation. Pull the key levers, with automatically generated sending and wording suggestions where needed to speed things up.

A more representative rating, less vulnerable to isolated reviews

A higher volume of reviews naturally rebalances your Google rating. Isolated negative reviews weigh less and your score better reflects the reality of your network.

Summary of priority actions

Across all sources, the agent writes up what to tackle first, at which level of the network, and groups the locations that share the same problem.

What our customers say

ChatGPT Image 23 juil. 2026, 18_41_05 (2) — “Wizville isn't just a tool. There is **a whole team behind it**, and support from **customer satisfaction experts**, which allows us to achieve **excellent results**.”

Delphine Audibert

Chief Digital Officer, Jacadi

What they say

What does AI say about your brand?

Together, live, we look at what answer engines return about your brand and your competitors.

Free audit of your current online reputation
Citability test on 3 queries from your sector
Trustville verified review distribution plan

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Your data remains confidential and is never shared.