Customer story
Structuring and driving customer satisfaction at scale
Delivering one unified customer experience across a multi-brand group, from head office through to every store
They trust Wizville
Track the gap between your Google rating and your competitors' continuously, at brand level or store by store.
Compare your satisfaction levels with the brands in your market, theme by theme, to know whether you are really improving or only improving in absolute terms.
Every location has its own competitors, its own strengths and its own weaknesses. The benchmark follows the reality on the ground so each team works on its real market.
Compare your performance nationally and in every catchment area in a single place, with brand and location data unified.
The platform shows you what makes the difference between you and your competitors, theme by theme, in a read-out you can act on. Themes are identified automatically by the AI agent from the reviews collected.
Quickly identify the topics where you are above the market and those where you need to react first.
Ask your own questions about your reviews and your competitors'. The agent analyses, summarises and answers with identifiable verbatims, so the analysis is one you can check and act on.
Compare the topics that come up in your market's reviews to surface the real differentiators and spot perception gaps between your brand and your competitors.
Wizville works out the competitiveness you can gain, topic by topic, to tell you where to focus first. See, subject by subject, the ground you need to make up to close in on your competitors.
Wizville points to the player to aim at first to gain performance fastest, nationally and locally.
For each topic, the platform helps you see the level to reach to get back ahead of your competitors.
The platform ranks the topics to tackle by their expected impact on in-store performance, and ranks your locations to show which ones to support first.
An AI assistant summarises your competitive position and gives teams a simple path: what to do now, what to prepare next, what to keep an eye on.
Klépierre: each centre's satisfaction compared with the competitors in its catchment areaThe Competitor Benchmark continuously aggregates Klépierre's reviews and the market's to position every centre against its direct competition — and to inform negotiations with retailers.
How the multi-location brands that trust us turn customer listening into concrete results.
Customer story
Delivering one unified customer experience across a multi-brand group, from head office through to every store
Customer story
Aligning stores and regions through simple routines, and turning customer feedback into concrete action
Customer story
Structuring customer listening, strengthening local satisfaction management and showcasing the in-store experience
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“Wizville isn't just a tool. There is a whole team behind it, and support from customer satisfaction experts, which allows us to achieve excellent results.”