The voice of the customer, finally united and actionable

Surveys here, Google reviews there, verbatims somewhere else… scattered, the voice of the customer is useless. Feedback Management brings all your satisfaction data onto a single platform and turns it into concrete actions, for every store and for your whole network.

A single dashboard

Satisfaction, NPS, volume, team rating, response times: all your indicators centralised and compared with the network.
Linked to your sales

Satisfaction by topic is quantified in euros: you prioritise what weighs on revenue.
Handled & managed

Reviews to handle, unanswered conversations, response times and action plans in one place.

Review response rate Closed loop

With Feedback Management 92 %

Before 41 %

×2 replies to customers — across the whole network.

% of reviews answered

The platform

Everything you manage from a single screen

A single dashboard

Satisfaction, NPS, review volume, team rating, handling times: all your indicators on one "My summary" screen, compared with the network and filterable by period, scope or amount spent.

All your platforms, centralised

Google, Trustpilot, Trustville and your surveys in one place: rating, volume and trend for each source, at a glance.

Impact on sales

WizVille links each satisfaction topic to its actual weight on your revenue: a customer satisfied with the advice they received means +€63 in basket value. You prioritise what pays off.

ChatGPT Image 7 août 2026, 21_59_25 (3)-1

Review handling

A centralised inbox: reviews to handle, unanswered conversations and handling times tracked — so no customer is left without a reply.

Action plans & WizAI

The WizAI assistant summarises your results, pinpoints priorities and proposes ready-to-launch action plans: "Improve the checkout experience", "Bring response time under 48 h".

Automated reports & exports

Reports personalised by role and scope, scheduled and sent automatically — or exported in one click. Your teams receive their figures without even logging in.

Multi-site

From head office to store, everyone has their own scope

Wizville adapts to how your network is organised: everyone gets the right level of information.

Head office

A consolidated view of the whole network, all sites combined.

Region

Each regional director sees exactly the scope of their area.

Store

Each manager tracks the results of their own store, and nothing else.

Access and scopes are managed per employee, in a few clicks.

FAQ

Frequently asked questions

What is Feedback Management?

The WizVille platform that brings together the entire voice of the customer — surveys, reviews, NPS, verbatims — and lets you collect it, analyse it and act on it, for every store and for the whole network.

Which collection channels are covered?

Surveys (email, SMS, in-store QR code), post-purchase invitations, Google reviews and other platforms. In store and online, across all your locations.

Which indicators can I track?

NPS, CSAT, satisfaction, Google rating, response rate… on real-time dashboards, from group level down to each store.

How does AI help?

WizAI analyses verbatims, detects topics and sentiment, surfaces pain points and assists with review replies to save time.

Can I reply to reviews from the platform?

Yes. You reply to reviews (with AI assistance), trigger action plans and alerts — the loop between feedback and action is closed.

Is it suited to a multi-site network?

Yes, that is its whole purpose: centralised management, comparison between sites and store-level detail, from national to local.

Satisfaction management