FREN

About us

Experts in marketing research, digital and customer experience

Wizville brings together three areas of expertise that, combined, make change management a success for Customer Satisfaction Management projects across multi-location networks.

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Since 2012 14 years alongside multi-location brands

The rigour of research, the speed of digital

Our story

From listening to action

Since 2012, one compass: making teams and multi-location brands champions of customer satisfaction. Three phases have brought us here.

Listen. The voice of the customer in the hands of field teams.
Showcase. Verified, public reviews that bring in footfall.
Act. AI agents that say what to do; teams decide.

Making teams and multi-location brands champions of customer satisfaction.

Wizville's compass since 2012.

2012
Wizville, the customer satisfaction management platform

From the outset, a platform built for networks: each site sees its own feedback, head office steers the whole. Satisfaction management remains the heart of Wizville.
2016
Trustville: verified reviews

The first verified customer reviews solution dedicated to multi-location brands, compliant with the AFNOR standard. Measured satisfaction becomes public proof that attracts and reassures.
2018
Public review management

Google, Facebook, TripAdvisor: public reviews join the surveys. Each store centralises, analyses and replies in one place. Online reputation is managed just like satisfaction.
2020
Competitor benchmark

With Google reviews, each store compares itself to its local competitors, and the chain to its market. The competitor benchmark: satisfaction read in relative terms.
2021
The Prix Meilleure Satisfaction Client Retail and Meilleur Commerce de France awards

The Prix Meilleure Satisfaction Client Retail, then Meilleur Commerce de France: free awards based on Google reviews. Satisfaction becomes a public ranking.
2022
Smart Customer Satisfaction Management: satisfaction × sales × competitiveness

What customers say, what they buy, where the chain stands in its market: three linked readings. The network measures what satisfaction brings in and prioritises by impact.
2026
Smart Customer Satisfaction Management goes agentic

Fourteen specialised AI agents collect, analyse, prepare replies and summarise. Your data opens up to your AIs via MCP. The agents propose, your teams decide.

Our mission

Letting everyone, from store to head office, see what matters

Letting every employee, from store to head office, see at a glance what needs improving first. Our AI agents read and prioritise continuously; your teams decide, for greater loyalty, online reputation and sales.

See at a glance

Each team, at its own level, knows what to look at and what to act on first: the analysis agents have already prioritised what matters.

Maximise impact

Customer loyalty, online reputation, business growth: satisfaction is managed for what it delivers.

One platform, agents, one team

An all-in-one platform, AI agents that propose, and retail experts who support your teams.

Our principles

Five principles that decide what we build, and what we refuse to build.

The field first

A tool is only worth something if the store manager uses it on Monday morning. Everything reads at a glance, from store to head office.

Proof before promise

Verified reviews, compliance with the AFNOR standard, figures tied to your actual sales: we would rather demonstrate than declare.

Simplicity as a requirement

Adapting to your organisation without imposing our complexity on you: the condition for a project that lasts.

Commitment over the long term

A team dedicated to your project, adjusting the tool as results come in. Not a subscription delivered and then forgotten.

AI proposes, people decide

Nothing goes out to a customer without approval. An agent speeds up the store manager's work; it does not replace them.

Our name

Where does the name "Wizville" come from?

We are often asked. The name comes in two halves, and each says something about what we do.

wiz

"Wizard", the enchanter

Short for "wizard": enchanter, magician. It says what Wizville brings to multi-location brands: the magic of technology designed to re-enchant the customer experience in retail.

ville

The town, where retail happens

"Ville" (French for town) refers to the physical setting of retail, but also to the space for exchange we give your teams to create, hand in hand with their customers, the customer experience of tomorrow: the one that builds loyalty and improves your online reputation and your sales.

How we work

Niche retailers, multi-entity organisations, large international groups: every chain has its own challenges. Our job is to adapt to them.

The strength of a leader, the agility of a startup

Our teams' expertise and the flexibility of the solution meet each client's challenges. At the core: a team dedicated to your project, adapting the tool as results come in.

Personalisation without the complexity

A solution designed to adapt effortlessly to your needs and your organisation: for us, the condition for a successful customer experience project in an omnichannel multi-location brand.

Let's talk about your network

Discover the impact of Wizville on your business

Talk to a Wizville expert today and find out how our platform addresses your challenges.

A conversation with a retail expert, not a generic salesperson
A demo built around a customer journey close to yours
An honest view of what Wizville can do for you, and what it cannot

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