Welcome on our blog

Find all our latest articles and news.

 
Blog

 

What is the ROI of customer satisfaction for retail?

What is the ROI of customer satisfaction for retail?

Dec 23, 2022 11:01:20 AM 3 minutes
Competition benchmarking and retail industry

Competition benchmarking and retail industry

Dec 22, 2022 6:45:26 PM 5 minutes
What is the future of customer satisfaction management for retail ?

What is the future of customer satisfaction management for retail ?

Dec 22, 2022 4:15:53 PM 2 minutes
Which customer review gathering channels to choose?
Quel canal de recueil d’avis clients choisir ?

Which customer review gathering channels to choose?

Dec 8, 2022 2:47:34 PM 7 minutes
Can a drop in store traffic be linked to negative Google reviews?
baisse de trafic en magasin et avis Google négatifs

Can a drop in store traffic be linked to negative Google reviews?

Dec 8, 2022 9:52:04 AM 6 minutes
CSAT, NPS®*, CES: how to choose your customer satisfaction indicators?
indicateurs de satisfaction client

CSAT, NPS®*, CES: how to choose your customer satisfaction indicators?

Dec 7, 2022 8:05:50 PM 7 minutes
Customer loyalty: why loyalty programs are no longer enough
programmes de fidélité

Customer loyalty: why loyalty programs are no longer enough

Dec 7, 2022 2:18:05 PM 6 minutes
Why do teams not trust customer satisfaction indicators?
Confiance Indicateurs Satisfaction Client

Why do teams not trust customer satisfaction indicators?

Dec 5, 2022 5:34:14 PM 4 minutes
How to measure the ROI of customer satisfaction management?

How to measure the ROI of customer satisfaction management?

Dec 5, 2022 5:02:44 PM 8 minutes
Six limits of the NPS®*

Six limits of the NPS®*

Dec 5, 2022 12:53:16 PM 6 minutes