FREN
Book a demo
360° Customer Experience Measurement

Manage the customer experience effortlessly with AI

Collect customer feedback at every stage of the journey. WizAI suggests actions tailored to each role and ranked by impact. Your teams decide. From feedback to action, at AI speed.

What it changes
for our customers
Results
NPS points gained per year, on average
+10%
Unhappy customers identified and won back 50%
Annual increase in customer lifetime value +5%
Extra spend from promoters, depending on the sector +10 to 50%
Établissements
Request a demo

30 minutes, no commitment, with an expert in your sector

One single platform

Manage your customer satisfaction intelligently

Managing intelligently means steering with AI agents to maximise business impact

What comes in
Surveys Post-purchase, in store, in the moment
Google reviews from your Business Profiles Tied to each of your location listings
Public review platforms Facebook, Tripadvisor
Product reviews Tied to a verifiable purchase
My summary Ask WizAI

A quarter on the up. Priority no. 1: in-aisle advice, across 12 locations.

 Dig in
Satisfaction 9.1 /10 ↗ +0.3 ★★★★★
NPS 72
Reviews collected 14,580 +18%
Actions to take Suggested by WizAI
Strengthen in-aisle advice
Build on a warm welcome
Network Region Location
What comes out
Reply published Drafted by the agent, approved by the team
Action assigned To the right manager, with the context
Reviews published on your site Widget on your pages, fed in real time
Measured effect On satisfaction and on visibility

What comes in

Surveys
Post-purchase, in store, in the moment
Google reviews from your Business Profiles
Tied to each of your location listings
Public review platforms
Facebook, Tripadvisor
Product reviews
Tied to a verifiable purchase
My summary Satisfaction 9.1/10 · NPS 72 · Reviews collected 14,580
Network Region Location

What comes out

Reply published
Drafted by the agent, approved by the team
Action assigned
To the right manager, with the context
Reviews published on your site
Widget on your pages, fed in real time
Measured effect
On satisfaction and on visibility
Email SMS QR code Tablet Till receipt Google reviews
FromYour brand · reviews@your-brand.com SubjectYour visit to the Lyon Part-Dieu store
Lyon Part-Dieu

How was your visit to the store?

What mattered most during your visit?
The welcome (selected) The advice you were given Queuing at the till (selected) Product availability The feel of the store
Send
2/3
Listen

Measure the customer experience across every journey

Capture more useful feedback by asking your customers at the right moment, on the right channel, in the right format. Adapt the collection experience to each customer's context, whatever their journey.

Multichannel collection

Reach your customers where they answer most: email, SMS, QR code, widget

Every kind of experience

In-store purchase, e-commerce, browsing without buying, click and collect and more

Customers or prospects

With or without a qualified database, Wizville offers journeys suited to surveying both customers and prospects.

Fully personalised

The design and content of your surveys adapt to the context.

From invitation to questionnaire

White-label invitations and questionnaires

From the email, web or SMS invitation through to the last question, the white-label survey fits your brand exactly. It can also be tailored at will to maximise response rates. 

  • In your brand's colours Logo, strapline, accent colour, typeface: the survey carries your brand guidelines onto every screen.
  • Tied to the store visited Customers answer about the location they actually visited, not about an abstract brand. That is what makes feedback usable on the ground.

A personalised question path

The path follows the score given, the previous answers and the context of the visit. The questionnaire stays short to lift the response rate.

  • A different path depending on the score A delighted customer and a disappointed one get neither the same questions nor the same closing page.
  • The AI agent digs into topics The follow-up prompt digs into topics by asking customers to expand on comments that are too vague
  • A closing page that earns its place Sharing a review publicly, asking to be contacted back: the closing page adapts too.

The questions of your trade, not generic ones

Recommendation score, open question, sector-specific criteria: every question serves a decision. The criteria are those of your own trade — fit in fashion, durability in home goods, freshness in food retail.

  • Every satisfaction metric NPS, CSAT, CES, overall satisfaction: the 0-to-10 recommendation scale remains our reference approach and feeds your metrics directly.
  • Criteria specific to your products Size, length, comfort, how closely it matches the photo: you ask the questions that decide whether an item comes back or goes back.
  • Every question tied to a topic Welcome, advice, waiting time, product quality: topics are defined up front, which makes results comparable across locations.

A review that carries on to Google

At the end of the survey, the customer is invited to publish their review on Google. Their comment is already written: they copy it, then paste it.

  • A comment ready to paste Customers have nothing to rewrite: the text they have just left is copied in one click.
  • More reviews on your Google listing Feedback left in the survey also feeds the Google listing of the store visited.

AI agents tell each location which priorities will move its local performance.

WizAI

Analyse

Analyse feedback to bring out the right priorities

Wizville organises and analyses your feedback in real time to surface what is improving, what is slipping and what needs dealing with first. You get a clear read on pain points, trends and weak signals.

AI agent

Automated analysis

WizAI automatically turns the feedback you collect into strategic summaries and metrics you can act on.

Clear visualisation

Every team gets its own dashboards with a summary written by the agent, so priorities are clear without piecing anything together.

Reports built to fit

Switch on daily or monthly reports, real-time notifications and views tailored to head office or field scopes.

Key metrics

NPS, CSAT, CES: track the main satisfaction metrics and how they move, with a read on correlations and weak signals.

Semantic analysis

Every one of your verbatims read, in seconds

Verbatims are the raw material of management: the agents read them in full and turn them into an action plan that is easy to roll out.

  1. In seconds Everything is read Every verbatim, every source, with no sampling and no coding frame to build.
  2. The meaning Topics and tone What keeps coming up, what weighs most, what is improving: measured, not felt.
  3. The insight Concrete findings Priorities come out of your customers' own words, not out of a hunch.
  4. The action A ranked plan The agents recommend the move that will shift local performance.
Google · Lyon Part-Dieu “A 20-minute wait at the till on a Tuesday afternoon, nobody to open a second one.” Queuing at the till Negative
Post-purchase survey · Rennes “The assistant was outstanding, she took the time to explain everything to me.” Quality of advice Positive
Product review · ref. 4821 “Really lovely fabric, but it comes up small.” Fabric Sizing
Google · Bordeaux “Store is really clean and well laid out, everything is easy to find.” Cleanliness Positive
Post-visit survey · Lille “Nobody in the garden aisle to help, I waited ten minutes.” Availability of advice Negative
Google · Toulouse “A warm welcome right at the door, it makes a difference.” Welcome Positive
Product review · ref. 7710 “The instructions are impossible to follow.” Instructions Negative
Post-purchase survey · Nantes “Wide choice in the pet aisle, I found just what I wanted.” Choice on the shelves Positive
Google · Lyon Part-Dieu “A 20-minute wait at the till on a Tuesday afternoon, nobody to open a second one.” Queuing at the till Negative
Post-purchase survey · Rennes “The assistant was outstanding, she took the time to explain everything to me.” Quality of advice Positive
Product review · ref. 4821 “Really lovely fabric, but it comes up small.” Fabric Sizing
Google · Bordeaux “Store is really clean and well laid out, everything is easy to find.” Cleanliness Positive
Post-visit survey · Lille “Nobody in the garden aisle to help, I waited ten minutes.” Availability of advice Negative
Google · Toulouse “A warm welcome right at the door, it makes a difference.” Welcome Positive
Product review · ref. 7710 “The instructions are impossible to follow.” Instructions Negative
Post-purchase survey · Nantes “Wide choice in the pet aisle, I found just what I wanted.” Choice on the shelves Positive
Sales impact

Customer satisfaction is your biggest business lever

Before promotions, before footfall: it is satisfaction that brings customers back and makes them spend. Wizville puts a figure on that gap using your own till data.

  • In euros, not in points
    The calculation runs as soon as your transaction data is in, with nothing to configure.
  • Store by store
    The gap is readable where the decisions are made, not only at network level.
  • Topic by topic
    The agents point to the levers that weigh most on basket size and repeat purchase.
Cumulative spend per customer Post-purchase, in store
Promoter 154 €
Detractor 108 €
+46 € more in cumulative spend over the last 12 months.
Measured on your transactions, illustrative example
Sales impact Trend by satisfaction level
Rolling 12 months
Cumulative spend Average basket Repeat purchase
130 € 110 € 90 € 70 €
119.6 € 128.0 € 73.1 € 68.6 €
Nov 25Jan 26Mar 26May 26Jul 26Sep 26
Promoters Average Detractors
Gap + 46.5 € → + 59.4 €

Cumulative spend per respondent, October 2025 → September 2026.

On your own data

What is one point of satisfaction worth to you?

30 minutes with a Wizville expert to put a figure on the gap between promoters and detractors on your own transactions, store by store.

Talk to an expert
Act

Mobilise your teams, from head office to the shop floor

With Wizville, every team sees its own metrics and priorities. The platform recommends the actions to take to win back unhappy customers and lift the performance of each location. At network level, it helps you structure your routines and follow progress location by location.

Teams given ownership

Notify your teams directly when a new review comes in, and assign unhappy customers to whichever colleagues you choose.

Collaboration made simple

The platform automatically spots and ranks opportunities to improve, then lets you build action plans and track their results.

Notifications on your terms

Choose the frequency and recipients of every notification, from dissatisfaction alerts to congratulation emails.

Progress tracking

Track the impact of the actions you take in real time, with widgets, trends and trajectory charts.

Action plan · Lyon Part-Dieu Smooth out the checkout
4 Actions this quarter 2 / 4 actions completed
Add till staff on Saturdays from 2pm to 6pm
Get back to this week's disappointed customers
Brief the team on size availability gaps
Measure again after 6 weeks
Owner

Store manager, due by the end of the quarter.

Suggested by the agent

The topic most closely tied to satisfaction at this location.

Build a culture of customer satisfaction

Give every colleague visibility over satisfaction within their own scope. Create healthy internal momentum and hand teams the keys to improve the customer experience day after day.

Reporting shaped for each team

Priorities surface on the right medium: mobile app for the field, platform for network management, email for reports.

From managing to impact

Feedback is analysed and turned into concrete things to do. It becomes a lever, not just a number to look at.

Keep the customer culture alive across the whole network

By giving colleagues ownership and visibility over the results, you lift satisfaction continuously and collectively.

AI agents

Twenty colleagues in one, at your side

More than 20 AI agents work alongside your teams: they read the feedback, name the priority of the moment and propose the action plan by impact, location by location.

Customer story

NPS from 85 to 90 while the network doubled in size

Three stages of the journey measured — after the quote, after the purchase, after installation — with head office and stores managing it together. In four years, not a single year of decline.

+5 pts post-purchase NPS between 2022 and 2026, without a single year of decline
92% of customers are promoters after purchase, against 88% in 2022
-39% detractors over 4 years
x2.2 the sign-up rate when the quotation appointment is scored 9-10/10 rather than 8 or below
Read the noblessa customer story
Illustration image
« At noblessa, customer satisfaction is not one metric among others, it is the thread running through our whole strategy. Wizville lets us measure that standard every day, in every store, in a transparent and constructive way. »
Thierry Mas, Sales Director at noblessa Thierry Mas Sales Director, noblessa

Ready to give every location its own priorities?

30 minutes with a Wizville expert to see the platform on your metrics, your reviews and your network.

Request a demo
FAQ

Frequently asked questions

The Wizville platform that brings together the whole voice of the customer — surveys, customer reviews, Google reviews, product reviews, verbatims — to listen to it, analyse it and act on it, for each location and for the network as a whole.

Our teams, with you. Question formats, linked topics, design, languages, display conditions and closing pages are configured and then maintained over time. Your teams never have to become experts in the tool.

The 0-to-10 recommendation scale is our reference approach: it carries the NPS and makes results comparable. Alongside it come the open question, single or multiple choice, the multi-criteria grid and the product review. Every question is tied to a topic.

NPS, CSAT, CES, satisfaction, Google rating, response rate, on real-time dashboards, from group level down to each individual location.

They read all the feedback, sort verbatims by topic and tone, summarise priorities by scope, propose an action plan and draft replies to reviews. They recommend: the decision and the approval stay with your teams.

Yes, that is exactly what it is for: centralised management, a network view and location-level detail, from national down to local.