Sebastien Neveu

Sebastien Neveu

Written by Sebastien Neveu

Why you shouldn't ignore negative customer reviews?
Pourquoi ne faut-il pas ignorer les avis clients négatifs ?

Why you shouldn't ignore negative customer reviews?

Sep 8, 2023 11:49:42 AM 4 minutes
How do you respond to negative customer reviews?
Comment bien répondre à un avis client négatif ?

How do you respond to negative customer reviews?

Sep 8, 2023 11:29:28 AM 3 minutes
How to measure the ROI of customer satisfaction management?

How to measure the ROI of customer satisfaction management?

Apr 6, 2023 10:37:56 AM 7 minutes
What is the ROI of customer satisfaction for retail?

What is the ROI of customer satisfaction for retail?

Dec 23, 2022 11:01:20 AM 3 minutes
Competition benchmarking and retail industry

Competition benchmarking and retail industry

Dec 22, 2022 6:45:26 PM 5 minutes
What is the future of customer satisfaction management for retail ?

What is the future of customer satisfaction management for retail ?

Dec 22, 2022 4:15:53 PM 2 minutes
Which customer review gathering channels to choose?
Quel canal de recueil d’avis clients choisir ?

Which customer review gathering channels to choose?

Dec 8, 2022 2:47:34 PM 7 minutes
Can a drop in store traffic be linked to negative Google reviews?
baisse de trafic en magasin et avis Google négatifs

Can a drop in store traffic be linked to negative Google reviews?

Dec 8, 2022 9:52:04 AM 6 minutes
CSAT, NPS®*, CES: how to choose your customer satisfaction indicators?
indicateurs de satisfaction client

CSAT, NPS®*, CES: how to choose your customer satisfaction indicators?

Dec 7, 2022 8:05:50 PM 7 minutes
Customer loyalty: why loyalty programs are no longer enough
programmes de fidélité

Customer loyalty: why loyalty programs are no longer enough

Dec 7, 2022 2:18:05 PM 6 minutes