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Customer Loyalty
Five types of dissatisfied customers and the best way to deal with them
8 September 2023
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Customer Satisfaction
CSAT, NPS®*, CES: how to choose your customer satisfaction indicators?
7 December 2022
Retail
[Dreaming Bigger with Rails] David Heinemeier Hansson answers our questions about Hotwire
12 February 2021
Feedback Management
Customer feedback: why fashion brands can no longer afford to ignore it
13 September 2016
Feedback Management
Customer focus is the new weapon of choice for local stores and service providers
15 June 2016
Feedback Management
Customer satisfaction: how to innovate and build loyalty in the specialized retail sector
24 May 2016
Feedback Management
Customer feedback : involve your sales teams to increase in-store motivation
10 May 2016
Feedback Management
Introducing Trustville: verified customer reviews for retailers and local tradespeople.
21 April 2016
Feedback Management
Real-time customer feedback: how to efficiently deal with dissatisfactions
28 September 2015
Feedback Management
French fashion brand 1.2.3 partners with WizVille to modernize its customer relations
1 April 2015
Customer Satisfaction
Customer satisfaction: how to create consistency across franchises
18 March 2015