Centre de Ressources
Nos Ebooks
Accédez facilement et gratuitement à tous nos ebooks/livres blancs
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Ebook
Mesurer et améliorer l'expérience client dans un contexte multicanal
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Ebook
Les avis clients au service d’un réseau de points de vente
![Page site - Ebook quels canaux choisir](https://www.wizville.com/hs-fs/hubfs/Page%20site%20-%20Ebook%20quels%20canaux%20choisir.png?width=1080&height=678&name=Page%20site%20-%20Ebook%20quels%20canaux%20choisir.png)
Ebook
Quels canaux d'enquêtes de satisfaction choisir ?
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Ebook
Le Net Promoter Score (NPS) : enjeux et bonnes pratiques
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Ebook
8 actions pour tourner les avis Google My Business à votre avantage
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Ebook
Comment faire de vos collaborateurs des champions de l'expérience client?
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Ebook
Satisfaction client et distribution spécialisée
* NPS est une marque déposée et Net Promoter System est une marque de service appartenant à Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld.