🌐 Network ⌄
S35Aug. 26T32026Custom
📅 Last 12 months ⌄
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My summary
Average satisfaction
Net Promoter Score
Topics
Sales impact
Sentiment
Review volume
Actions to take
🔥Improve the checkout experience⌄
📣Showcase the welcome and friendliness⌄
⏱Bring the response time back under 48 h⌄
☺312 reviews to handle›
✉4 unanswered conversations›
Key indicators
Average satisfaction›
Last 12 months - In-store post-purchase
9,1▲ 0.11
sur 14 580 avis
Network: 9.1
NPS›
Last 12 months - In-store post-purchase
72▼ 1
sur 12 480 avis
Network: 72
Review volume›
12 derniers mois
14K
Google My Business›
12 derniers mois
4,40▲ 0.1
sur 1 300 avis
Network: 4.4
Trustpilot›
12 derniers mois
4,30▲ 0.1
Trustville›
12 derniers mois
4,60▲ 0.1
Team rating›
Last 12 months - In-store post-purchase
9,0▲ 0.05
Handling times›
Last 12 months - Average handling across 2 campaigns
7 jours et 5 heures